Political Science Law
| Open Access |
DOI: Quality Of Public Service Delivery And Its Evaluation Criteria
Zafarjon Zayniddinovich Rakhmonov , Head of the Center for Retraining and Advanced Training of Legal Personnel under the Ministry of Justice of the Republic of Uzbekistan, Doctor of Philosophy in Law (PhD), UzbekistanAbstract
Ensuring efficiency, transparency, and citizen-oriented approaches in the public administration system is one of the priority directions of modern state governance. The quality of public service delivery directly influences citizens’ trust in governmental institutions and serves as a core indicator of a country’s socio-economic development. This article examines the conceptual essence of public service quality, identifies existing challenges in service delivery, analyzes international theoretical approaches, and proposes comprehensive evaluation criteria applicable to all types of public services. The study emphasizes the need for unified and transparent assessment standards to improve service quality in Uzbekistan.
Keywords
Public services, service quality, evaluation criteria
References
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Isakov A.R. Ensuring the Quality of Public Services: Administrative-Legal Aspect. Candidate of Legal Sciences Dissertation, Saratov, 2014, p. 106.
National Database of Legislative Acts, 23.01.2018, No. 09/18/40/0609.
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