Management and Economics
| Open Access |
DOI: E-Government and Artificial Intelligence: New Directions in the Transformation of Public Services in Azerbaijan
Aygul Farzaliyeva , Azerbaijan Project Managers Association (ALMA)Abstract
This article examines the role of e-government and artificial intelligence in the transformation of public services in Azerbaijan and explores future development prospects. The study analyzes key digital initiatives implemented within the framework of the “Digital Azerbaijan 2030” strategy, including the myGov platform, ASAN Service, and the activities of DOST centers. Descriptive-statistical analysis and international comparative methods are employed, comparing Azerbaijan’s position in the field of digital public services with the experiences of leading countries such as Estonia, Singapore, and the United Arab Emirates. The results show that the application of e-government and artificial intelligence significantly reduces the time required for delivering public services, increases transparency, and improves the efficiency of resource utilization. At the same time, challenges related to data security, legal regulation, and ethical governance remain. The article concludes with recommendations to expand electronic signature and digital identification systems, implement artificial intelligence in a phased manner, and strengthen legal and ethical frameworks based on international best practices.
Keywords
E-government, artificial intelligence, digitalization, public services, digital identification, JEL codes: O33, H11, H83
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