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Engineering and Technology OPEN ACCESS

Building Chatbot System To Route Chatbot Conversation To A Human Operator, When Bot Don't Understand An Intent, With Help Of Distributed Data Analysis

Boltayev B. R.
Master, Tashkent University Of Information Technology Named After Muhammad Al-Khorezmi Of Urgench Branch, Uzbekistan
Xujayev O.K
Assistant Professor, Tashkent University Of Information Technology Named After Muhammad Al-Khorezmi Of Urgench Branch, Uzbekistan
DOI Crossref DOI 10.37547/tajet/Volume03Issue05-10
tajet 2021
VOL. 3 / NO. 05 MAY
FULL TEXT PP. 72-77
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VOLUME 3
ISSUE 05
YEAR 2021
PAGES 72-77
RESEARCH OVERVIEW

Abstract

The appetite for natural language solutions continues to grow as businesses realize the value that a good digital AI assistant can deliver in terms of the ability to further automate business processes, reduce costs, and improve overall business results. Despite suffering chatbot failures, many organizations are undeterred in their AI journey, choosing to forge ahead rather than abandon their efforts. [1]

Different people have their own way of typing a message (short sentences, long sentences). So how to understand the user intention.[2]

RESEARCH TOPICS

Keywords

Chatbot Operator Intent

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References

  1. “4 Reasons for Enterprise Chatbot Failure and How to Overcome them using a Multi-Bot Approach,” ServisBOT AI, 16-Apr-2021. [Online]. Available: https://servisbot.com/four-reasons-for-enterprise-chatbot-failure/. [Accessed: 22-Apr-2021]
  2. Alpana, “Challenges with Chatbots - not just technical,” Medium, 19-Mar-2017. [Online]. Available:
  3. https://chatbotslife.com/challenges-with-chatbots-not-just-technical-ecb39612422f. [Accessed: 24-Apr-2021]
  4. “What is Intent in Chatbot?,” Helpshift, 19-Apr-2021. [Online]. Available: https://www.helpshift.com/glossary/intent-in-chatbot/#:~:text=Within%20a%20chatbot%2C%20intent%20refers,is%20what%20they%20really%20mean. [Accessed: 24-Apr-2021]
  5. Boltayev B.R., Xujayev O.K. “BUILDING STRUCTURE OF DATABASE WHEN USERS INTERACT WITH CHATBOT PLATFORMS”. The value of information and communication technologies in the innovative development of sectors of the economy, pp. 281-282, 2021
  6. B.R.Boltayev, D.J. Xujamov “Analyzing data in the scope of chatbot with help of akka persistence”, The Problems of application of modern systems and technologies of training in the preparing of highly qualified personnel in current state, pp. 82-85, 2021