Medical Science
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DOI: B2B versus B2C: differences in psychological mechanisms of influence and decision-making structure; example model for building funnels
Volodymyr Rebets , Expert in Behavioral Marketing and Branding Founder of Rebets Consulting Inc.USA,Abstract
B2B and B2C marketing strategies are traditionally seen as variations of the same discipline, differing in the scope of deals and number of stakeholders. However, the psychological mechanisms of influence and decision-making structures in B2B are radically different from B2C. The study analyzes cognitive biases, framing effects, deficit cues in both contexts based on a systematic literature review 2010-2023. B2C decision-making is dominated by quick heuristics and emotional triggers, B2B is characterized by multi-stakeholder consensus and the dominance of perceived risk. Framing effects in B2C are strongest for loss-framed messages, B2B shows resistance to simple loss/gain framing. Scarcity signals in B2C activate impulse purchases, in B2B they are interpreted as a signal of demand or unreliability. Dark patterns fail in B2B through collective evaluation and long-term relationships. The developed application model takes into account stakeholder mapping, evaluation cycle management, trust building through content strategies, and customer lifetime value metrics.
Keywords
B2B marketing, B2C marketing, decision making, cognitive biases, choice architecture, sales funnel
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