Explainable AI (XAI) in Business Intelligence: Enhancing Trust and Transparency in Enterprise Analytics
Indraneel Madabhushini , I3GLOBALTECH Inc, USAAbstract
The integration of Artificial Intelligence in Business Intelligence systems has fundamentally transformed enterprise analytics capabilities, enabling sophisticated pattern recognition, predictive modeling, and automated decision-making processes. However, the opaque nature of many AI algorithms presents significant challenges in business contexts where transparency, accountability, and regulatory compliance remain paramount concerns. This comprehensive technical review examines the role of Explainable AI in addressing these critical challenges, providing detailed insights into current methodologies, implementation frameworks, and practical applications across enterprise analytics environments. The content explores theoretical foundations distinguishing interpretability from explainability, emphasizing their crucial roles for different stakeholder groups within organizations. Technical frameworks encompass model-agnostic and model-specific methods, including LIME, SHAP, and attention mechanisms, alongside implementation tools ranging from open-source libraries to enterprise platforms. Real-world applications demonstrate XAI effectiveness across financial services, healthcare, retail, manufacturing, and human resources sectors, highlighting regulatory compliance benefits and stakeholder trust improvements. Current challenges include computational complexity, explanation fidelity, multi-modal data integration, and scalability issues, while emerging trends focus on automated explanation generation, interactive interfaces, and causal reasoning methods. Regulatory and ethical considerations address compliance evolution, bias detection, and fairness metrics, while technical advancements explore foundation model interpretability and privacy-preserving techniques.
Keywords
Explainable Artificial Intelligence, Business Intelligence, Enterprise Analytics, Model Interpretability
References
Ambreen Hanif, et al., "A Comprehensive Survey of Explainable Artificial Intelligence (XAI) Methods: Exploring Transparency and Interpretability," ACM Digital Library, 2023. [Online]. Available: https://dl.acm.org/doi/10.1007/978-981-99-7254-8_71
Biao Xu and Guanci Yang, "Interpretability research of deep learning: A literature survey," Information Fusion, 2025. [Online]. Available: https://www.sciencedirect.com/science/article/abs/pii/S1566253524004998
Muhammad Raza, "Explainable vs. Interpretable Artificial Intelligence," Splunk, 2024. [Online]. Available: https://www.splunk.com/en_us/blog/learn/explainability-vs-interpretability.html
Timo Speith, "A Review of Taxonomies of Explainable Artificial Intelligence (XAI) Methods," ResearchGate, 2022. [Online]. Available: https://www.researchgate.net/publication/361432709_A_Review_of_Taxonomies_of_Explainable_Artificial_Intelligence_XAI_Methods
Hung Truong Thanh Nguyen, et al., "Evaluation of Explainable Artificial Intelligence: SHAP, LIME, and CAM," ResearchGate, 2021. [Online]. Available: https://www.researchgate.net/publication/362165633_Evaluation_of_Explainable_Artificial_Intelligence_SHAP_LIME_and_CAM
Emma Oye, et al., "Architecture for Scalable AI Systems," ResearchGate, 2024. [Online]. Available: https://www.researchgate.net/publication/386573723_Architecture_for_Scalable_AI_Systems
Jurgita Černevičienė and Audrius Kabašinskas, "Explainable artificial intelligence (XAI) in finance: a systematic literature review, "Artificial Intelligence Review, 2024. [Online]. Available: https://link.springer.com/article/10.1007/s10462-024-10854-8
Aysegul Ucar, "Artificial Intelligence for Predictive Maintenance Applications: Key Components, Trustworthiness, and Future Trends," Applied Science, 2024. [Online]. Available: https://ieeexplore.ieee.org/document/10245689
Waddah Saeed and Christian Omlin, "Explainable AI (XAI): A systematic meta-survey of current challenges and future opportunities," Knowledge-Based Systems, 2023. [Online]. Available: https://www.sciencedirect.com/science/article/pii/S0950705123000230
Martins Amola, "Ethical Considerations in AI-Driven Business Strategies," ResearchGate, 2025. [Online]. Available: https://www.researchgate.net/publication/389879900_Ethical_Considerations_in_AI-Driven_Business_Strategies
Article Statistics
Copyright License
Copyright (c) 2025 Indraneel Madabhushini

This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors retain the copyright of their manuscripts, and all Open Access articles are disseminated under the terms of the Creative Commons Attribution License 4.0 (CC-BY), which licenses unrestricted use, distribution, and reproduction in any medium, provided that the original work is appropriately cited. The use of general descriptive names, trade names, trademarks, and so forth in this publication, even if not specifically identified, does not imply that these names are not protected by the relevant laws and regulations.