DR. AMELIA LAURENT. Integrating Predictive Analytics and Big Data Intelligence for Customer Churn Management in Salesforce Service Cloud Environments. The American Journal of Interdisciplinary Innovations and Research, [S. l.], v. 8, n. 01, p. 166–169, 2026. Disponível em: https://www.theamericanjournals.com/index.php/tajiir/article/view/7503. Acesso em: 13 mar. 2026.